Product & Research Operations Manager, Voice Library

Cartesia is pioneering AI technologies that learn and interact like humans. The Product and Research Operations Manager will be responsible for managing and scaling the voice library, ensuring high quality and operational efficiency, while collaborating with various teams to meet customer needs.

Responsibilities:

• Own library health and quality: audit the existing library, remediate issues, and build the quality bar, recurring audit cadence, and issue-reporting workflows that keep standards high as the library grows
• Build systems to measure library gaps across use cases, personas, and locales, then design and execute a sourcing strategy to fill them
• Run formal procurement processes end to end, from proposal formation and benchmarking through negotiation and SLAs, expanding our vendor ecosystem beyond current channels
• Build scalable voice production pipelines in partnership with our voice production team, translating applied research insights into a continually rising quality bar
• Own bespoke voice sourcing for enterprise customers: source, produce, and deliver custom voices with clear SLAs, working with GTM and CS to turn them into reference wins and expansion revenue
• Make the library discoverable for GTM and CS through recommendation tooling and self-serve collateral
• Own voice royalties and payouts, including talent payments, tracking, and auditable documentation, in partnership with Finance and Legal