Key skills
Live broadcast operationsStreaming media operationsVideo content operationsSignal path designBroadcast switching and routingNetwork monitoringSMPTE ST 2110/2022SCTE-35SEI/KLV metadataClosed captioningIngest protocols RTMPIngest protocols SRTIngest protocols RISTTranscodingEncodingABR packaging HLSABR packaging DASHCDN deliverySignal path planning toolsFigmaExcalidrawMermaidBroadcast control systemsVideo routersIP-based media workflowsMonitoring and observability platforms for live videoSOP developmentRunbook developmentProcess documentationCloud-based media processing pipelinesTranscoding farmsOrigin serversAutomation scriptingDRMWatermarkingAccess control for live streamingAI tooling developmentStakeholder managementProject managementAIIntegration TestingCDNProject ManagementCommunication
About this role
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. They are seeking a Technical Project Manager to manage end-to-end Live and VOD workflows, resolve real-time issues, and deliver cross-functional projects. The ideal candidate will have strong experience in live broadcast and streaming media operations.
Responsibilities:
- Serve as a primary point of contact for vendor engagement and event-day technical support
- Support, train, and enable vendor teams to execute and monitor Live and VOD events with accuracy
- Monitor live broadcasts in real time and triage, escalate, and resolve technical issues
- Coordinate with production and engineering teams during live events to mitigate incidents
- Design and document signal path architectures, validating contribution and distribution workflows
- Validate transcoding configurations, metadata integrity, failover, and QA checkpoints across ingest to egress
- Apply knowledge of ingest protocols, encoding, CDN egress, ABR packaging, and playback delivery to optimize performance and inform roadmap decisions
- Translate operational needs into technical specifications and define acceptance criteria and rollout considerations
- Author and maintain platform documentation, runbooks, and escalation workflows
- Manage projects independently, including scope, timelines, resources, risks, and stakeholder communications
- Build cross-functional partnerships with Engineering, Operations, Production, and Partnerships to drive alignment
- Lead vendor evaluation, integration testing, and platform readiness assessments for new broadcast initiatives
- Design, develop, and maintain AI tooling to streamline Live Ops workflows
Requirements:
- 3+ years in video content operations, broadcast operations, streaming media, or related technical roles
- Working knowledge of live broadcast environments, signal path design, switching/routing, and network monitoring
- Understanding of contribution and distribution standards such as SMPTE ST 2110/2022, SCTE-35, SEI/KLV metadata, and closed captioning
- Experience with ingest protocols (RTMP, SRT, RIST), transcoding/encoding, ABR packaging (HLS, DASH), and CDN delivery
- Demonstrated project management ability across multiple concurrent priorities from initiation to completion
- Experience in fast-paced environments with competing priorities and clear escalation practices
- Strong written and verbal communication with technical and non-technical stakeholders
- Experience working on large cross-functional teams
- Experience with signal path planning tools and workflow visualization (e.g., Figma, Excalidraw, Mermaid)
- Hands-on experience with broadcast control systems, video routers, or IP-based media workflows
- Familiarity with monitoring and observability platforms for live video
- Experience developing SOPs, runbooks, and process documentation
- Background in platform feature scoping, requirements gathering, or product operations
- Knowledge of cloud-based media processing pipelines such as transcoding farms and origin servers
- Experience at a studio, media company, streaming platform, post-production facility, or live event production environment
- Familiarity with automation and scripting for operational workflows
- Understanding of DRM, watermarking, or access control for live streaming
- Experience with VR, immersive, or next-generation media formats
- Demonstrated experience in developing AI tools