Ramp Manager (Customer Success/Onboarding Manager)

Interopay hires a Ramp Manager to onboard and manage customer accounts using its AP automation payment services. The role guides product adoption, builds customer and partner relationships, drives payment spend and retention, and coordinates with internal teams to support customer success.

Responsibilities:

• Guide new customers through the onboarding process and help them understand and adopt AP Automation
• Serve as the primary point of contact for a portfolio of enterprise-level customers, building strong relationships and ensuring customer success
• Develop and manage relationships within Fortune-50 partner to maximize joint opportunities
• Drive spend Ramp of new customers to ensure maximum customer ROI and stickiness
• Collaborate with cross-functional teams, including sales, product, and support, to deliver a seamless customer experience
• Proactively identify and address customer needs, and develop strategies to drive customer satisfaction and retention
• Conduct regular business reviews with customers to understand their goals and needs, and identify opportunities for upselling or cross-selling
• Monitor customer usage and metrics, and provide guidance and recommendations for optimizing product usage
• Work closely with internal teams to identify and resolve customer issues or concerns, and ensure timely resolution of support tickets
• Continuously monitor industry trends and customer feedback to identify opportunities for improving our products and services

Requirements:

• Bachelor's degree
• 5+ years of experience in customer success, account management, or a related field, preferably in a SaaS environment
• Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
• Demonstrated ability to manage complex customer relationships and drive customer success
• Strong analytical and problem-solving skills, with the ability to identify and resolve issues quickly and effectively
• Knowledge of SaaS business models and industry trends
• Experience with CRM software, such as Salesforce or Pipedrive, and customer support tools such as Zendesk or Freshdesk