Call Center Remote Customer Service Representative

GetInsured is a company focused on simplifying health insurance enrollment. They are seeking Remote Customer Service Representatives to deliver exceptional customer experiences and assist clients in navigating health insurance options.

Responsibilities:

• Inbound/Outbound Calls
• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Application Data Entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem-solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels

Requirements:

• 18 years of age or older
• Complete Background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3-week Training period
• Minimum Internet Speed of 100 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• NOT compatible with Mobile Internet Service Providers and/or Satellite
• NOT compatible with Wi-Fi internet access or Wi-Fi adapter/extenders
• Moderate to Advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self-motivated and success-driven
• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices
• Spanish Bilingual, a plus