Customer Success & Growth Specialist (US Market)

PriceRest is a global price monitoring and dynamic pricing platform trusted by businesses across multiple countries. They are seeking a Customer Success & Growth Specialist who will be responsible for introducing PriceRest to potential customers, delivering product demonstrations, and supporting existing clients to contribute to the company's growth in the US market.

Responsibilities:

• Identify and research potential customers in the US and global markets
• Reach out to prospects through email, LinkedIn, and other digital channels
• Generate qualified sales opportunities and introduce PriceRest to potential customers
• Conduct professional online product demonstrations in English
• Clearly explain PriceRest's features, workflows, and business value to prospects
• Understand customer needs and recommend the most suitable solutions
• Build long-term relationships with existing customers
• Provide first-level customer support and ensure customer satisfaction
• Gather customer feedback and communicate requirements clearly to the product and engineering teams
• Identify UX, usability, and workflow improvement opportunities based on customer interactions
• Research market trends, competitors, and customer needs to propose new product features and revenue opportunities
• Collaborate with the marketing team on digital marketing campaigns, lead generation, and customer engagement initiatives
• Represent PriceRest professionally in meetings, webinars, and online presentations

Requirements:

• Bachelor's degree in one of the following fields (or a closely related discipline): Marketing, Business Administration, International Business, Management Information Systems (MIS), Computer Engineering, Software Engineering, Industrial Engineering, Information Systems, Economics, Communications
• Excellent spoken and written English (near-native or professional business proficiency)
• Outstanding presentation and communication skills
• Ability to explain technical concepts in a simple and engaging way
• Strong problem-solving and analytical thinking skills
• Excellent interpersonal and customer relationship management abilities
• Self-motivated, organized, and comfortable working remotely
• Ability to collaborate effectively with technical and non-technical teams
• Experience in SaaS sales, Customer Success, Account Management, or Business Development
• Experience working with B2B software products
• Familiarity with e-commerce platforms such as Shopify, Amazon, WooCommerce, Magento, or BigCommerce
• Experience with CRM platforms (HubSpot, Salesforce, Pipedrive, etc.)
• Digital marketing knowledge, including LinkedIn marketing, email outreach, SEO, or Google Ads
• Experience conducting live software demonstrations and webinars