ServiceNow Now Assist Consultant

Title:  ServiceNow Now Assist Consultant
Location: Remote
Note: Client is not willing to sponsor any visa.  
 
==ServiceNow Now Assist Consultant=== 

Job Description   ServiceNow Now Assist Consultant

Experience Level: Mid-Senior (8 10+ years ServiceNow experience)
 
 
Position Overview

We are seeking an experienced ServiceNow Now Assist Consultant to lead the implementation, configuration, and optimization of ServiceNow Generative AI capabilities for an ITAR-regulated environment. The ideal candidate will have hands-on experience deploying ServiceNow Now Assist solutions and enabling AI-powered service experiences across enterprise workflows. The consultant will work closely with business stakeholders, platform administrators, architects, and development teams to deliver AI-driven automation, improve user experience, and increase operational efficiency while ensuring compliance with security and regulatory requirements.
 
 
Key Responsibilities

ServiceNow Now Assist Implementation

• Implement and configure ServiceNow Now Assist capabilities.

• Enable AI-powered features such as:

• Incident summarization

• Case summarization

• Resolution note generation

• Knowledge article generation

• Chat summarization

• Virtual Agent integration

• AI Search

• Intelligent recommendations

• Configure prompts, AI actions, and governance controls.

• Support deployment of AI-driven workflows across ServiceNow modules.

Solution Design & Development

• Gather business requirements and translate them into ServiceNow solutions.

• Design scalable and secure ServiceNow architectures.

• Develop and configure workflows, integrations, and automation.

• Create technical documentation and implementation guides.

AI Governance & Compliance

• Ensure compliance with ITAR, security, and data governance requirements.

• Implement controls for AI model usage and sensitive data handling.

• Support risk assessments and audit activities.

Stakeholder Engagement

• Conduct workshops, demos, and user training sessions.

• Provide recommendations for AI adoption and process optimization.

• Collaborate with ServiceNow platform owners and business teams.

 

Required Qualifications

• 5+ years of ServiceNow implementation experience.

• 2+ years of experience with ServiceNow AI capabilities or Now Assist.

• Strong understanding of ServiceNow platform architecture.

• Experience configuring:

• ITSM

• Virtual Agent

• Knowledge Management

• Flow Designer

• IntegrationHub

• Experience with REST/SOAP integrations.

• Strong scripting skills (JavaScript, Glide APIs).

• Experience with Agile delivery methodologies.

 

Preferred Qualifications

• Experience implementing Now Assist for:

• ITSM

• HRSD

• Customer Service Management (CSM)

• IT Operations Management (ITOM)

• Understanding of Generative AI, Prompt Engineering, and RAG concepts.

• Experience with AI governance and responsible AI practices.

• Experience working in regulated industries such as Aerospace, Defense, Government, or Manufacturing.

 

Preferred Certifications

• ServiceNow Certified System Administrator

• ServiceNow Certified Application Developer

• ServiceNow Certified Implementation Specialist - ITSM

• ServiceNow AI/Now Assist certifications preferred

 

Desired Skills

• ServiceNow Now Assist

• Generative AI

• Prompt Engineering

• AI Search

• Flow Designer

• Integration Hub

• JavaScript

• REST APIs

• CMDB

• CSDM

• Agile/Scrum