NCDOT DMV seeks a Delivery & Implementation Manager to serve as the daily operational driver of the implementation ensuring forward momentum, clarity, and coordination across internal teams and our implementation vendor.

**The candidate will need to come on-site on the first day to collect equipment.**

The North Carolina Department of Transportation (NCDOT) Division of Motor Vehicles (DMV) is undertaking a fastmoving, large-scale modernization effort. We are seeking a Delivery & Implementation Manager to serve as the daily operational driver of the implementation ensuring forward momentum, clarity, and coordination across internal teams and our implementation vendor.

This is not an administrative tracking role; it is a hands-on delivery leadership role responsible for anticipating issues, removing blockers, creating structure in ambiguity, and maintaining progress across all workstreams.

As the DMV transitions toward a product-oriented operating model over the next 18 months, this role will help build the foundation of effective delivery routines, cross-team integration, and vendor accountability that will enable long-term success. The Delivery & Implementation Manager works closely with the Program Manager, Business Analyst, SMEs, IT, business units, and vendor partners.

This position serves as the operational heartbeat of modernization ensuring day-to-day execution, alignment, and problem-solving across the entire implementation.

Key Responsibilities

Drives the day-to-day execution of modernization work by ensuring all internal teams and vendors have what they need to maintain continuous forward progress toward milestones
Translates high-level program goals into coordinated, sequenced, and actionable delivery activities across workstreams including Development, Testing, Data, OCM/Training, IT, and business units
Serves as a key integrator across workstreams by identifying cross team dependencies, coordinating required actions, and ensuring consistent alignment across internal and vendor teams
Maintains and communicates dependency maps or logs to support cross-team alignment.
Partners closely with the Business Analyst to ensure incoming work is clear, actionable, and ready for delivery; partners with the Program Manager to ensure execution aligns with program strategy and priorities
Collaborates with Product Owners and Business Analysts to refine scope, clarify requirements, and ensure delivery readiness.
Leads and facilitates Agile or iterative delivery routines, ensuring ceremonies remain outcome oriented and that work is broken down into clear, manageable steps rather than vague tasks
Maintains real-time visibility into delivery plans, risks, dependencies, and status; proactively identifies and resolves issues before they become blockers to progress
Investigates issues end-to-end to determine root causes and drives resolution across teams, escalating only when necessary and always with recommended solutions
Brings clarity to ambiguous areas by defining problems, coordinating decisions, and establishing the structure needed for continued forward movement
Leads readiness and implementation activities including go-live planning, communications, training coordination, environment preparation, UAT coordination, go live execution, and stabilization.
Coordinates daily with the implementation vendor to ensure alignment on deliverables, timelines, risks, and dependencies; works with the Vendor Manager to surface issues, monitor vendor commitments, and support accountability mechanisms
Contributes to the delivery processes and routines that support DMV s transition to a future product operating model.
Maintains updates in Azure DevOps (ADO) or related delivery tools to ensure clear visibility across workstreams.

Required Skills & Experience

Experience serving as a Delivery Lead, Implementation Manager, or Project/Program Manager supporting complex initiatives, system implementations, or modernization efforts
Proven ability to drive outcomes across internal teams and vendors, maintaining daily forward momentum and ensuring workstreams stay aligned and on track
Strong problem-solving skills with the ability to proactively identify issues, investigate root causes, and resolve blockers across teams before they escalate
Ability to bring clarity to ambiguous situations by simplifying complex work, defining needed decisions, and creating structured, actionable steps for delivery
Demonstrated communication and influence skills, including the ability to coordinate across technical and business teams, vendor partners, SMEs, and leadership without direct authority
Experience working in Agile, iterative, or hybrid delivery environments, including facilitating ceremonies and maintaining real-time plans, risks, and dependencies
Ability to manage cross team dependencies, drive alignment across vendors and internal teams, and ensure all workstreams maintain progress toward shared outcomes
Experience preparing for and supporting implementation and go live activities such as readiness planning, UAT coordination, communications, cutover, and stabilization efforts

Desired Attributes

Proactively identifies problems early and takes full ownership for driving solutions across teams, without waiting for direction
Thrives in complex, high ambiguity environments and brings structure, clarity, and order where processes are still forming
Comfortable operating in evolving, squishy, non-fully defined environments while helping the organization mature toward more disciplined delivery practices
Demonstrates a strong sense of accountability and maintains relentless focus on forward movement and delivery outcomes
Builds strong working relationships across internal teams and vendors, driving alignment and coordination without relying on authority
Creates clarity from complexity by simplifying work, defining needed decisions, and coordinating cross stream actions to maintain consistent progress
Energized by helping establish the foundational delivery routines and operating model that will support DMV s future product-based structure
Maintains a high ownership mindset with strong initiative, stepping in wherever needed to remove blockers, solve issues, and move work forward

Soft Skills

Strong communication skills with the ability to create clarity, explain complexities, and coordinate effectively across business teams, technical teams, vendors, SMEs, and leadership without relying on authority
Skilled in facilitating discussions, delivery ceremonies, and cross-team decision-making to ensure alignment, shared understanding, and continued progress across workstreams
Highly proactive mindset with the ability to anticipate issues, take ownership, and address risks or blockers before they impact delivery momentum
Strong problem-solving and critical-thinking skills, including the ability to investigate root causes, navigate ambiguity, and bring structure to evolving or unclear situations
Ability to influence, build alignment, and drive collaboration across diverse internal teams and vendors in a forming, rapidly changing environment
Resilient, adaptable, and comfortable operating in a fast-moving environment where priorities, needs, and expectations often evolve as modernization work progresses

Education

Bachelor s degree in a related field or equivalent professional experience
Relevant fields may include business, public administration, information systems, computer science, engineering, communications, or other related disciplines
Certifications in Agile, Scrum, project delivery, or change management are helpful but not required

Skills Table:

Experience as a Delivery Lead, Implementation Manager, or Project/Program Manager for complex initiatives

Required

Years

Driving outcomes across internal teams and vendors, ensuring continuous forward momentum

Required

Years

Problemsolving, rootcause analysis, and proactive issue resolution across multiteam environments

Required

Years

Ability to simplify complex work and create clarity within high ambiguity, fast evolving environments

Required

Years

Crossteam integration and dependency management involving business teams, IT, SMEs, and vendors

Required

Years

Experience in Agile, iterative, or hybrid delivery models, including leading delivery ceremonies

Required

Years

Vendor alignment, contract coordination, and managing accountability for external implementation partners

Required

Years

Implementation, cutover, UAT coordination, and go live readiness planning for system or modernization efforts

Required

Years

Risk identification, tracking, and proactive mitigation across multiple workstreams

Required

Years

Experience establishing delivery routines, processes, or operating models in maturing or forming environments

Required

Years

Experience partnering with multidisciplinary teams such as Development, Testing, Data, OCM/Training

Required

Years

Experience working in government, vendor heavy, modernization, or largescale implementation environments

Required

Years

Experience with Azure DevOps (ADO) and/or MS Project

Nice to have

Years

Project Manager

Key skills

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