Customer Service Representative NMC

Iron Mountain Solutions is a company supporting call center operations for the U.S. Coast Guard. They are seeking a Customer Service Representative to provide support to the Merchant Mariner community regarding credentialing processes.

Responsibilities:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
• Building lasting relationships with clients and other call center team members based on trust and reliability
• Utilizing software, databases, scripts, and tools appropriately
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service

Requirements:

• Bachelor's degree (no experience required), or
• High school diploma (or equivalent) and 6 years of relevant experience
• Must be able to obtain a Public Trust Clearance
• Must have exceptional written and verbal communications skills