Senior Software Engineer - Conversational AI

Asurion is a company that fosters a culture of innovation and growth, and they are seeking a Senior Software Engineer to build and support their customer service AI platform. This role involves collaborating with various teams to design, deliver, and maintain scalable software solutions that enhance customer experiences across digital and voice channels.

Responsibilities:

• Build and support core platform capabilities, user-facing experiences and backend services— delivering end-to-end functionality and production fixes
• Design and deliver event-driven, integration-heavy backend systems, including asynchronous pipelines and reliable delivery patterns for notifications and downstream services
• Own reliability and production-grade behavior, including safe shutdown and edge-case handling, and proactively debug issues across distributed systems
• Improve platform performance and data integrity through pragmatic database design and query/index optimization in non-relational datastores
• Build secure, compliant integrations and user experiences, including stronger validation, security hardening, and privacy-minded product changes
• Deliver user-facing UX improvements that reduce friction and increase clarity, ensuring internal and external tools are fast, intuitive, and accessible
• Collaborate cross-functionally and drive projects to completion, partnering with Product, QA, Design, and other engineering teams to deliver roadmap items and high-severity fixes
• Raise engineering standards through code review and technical mentorship, setting patterns for maintainability, observability, and robust integration design

Requirements:

• Ability to write extendable, maintainable, and traceable code, with clear boundaries and clean abstractions in integration-heavy codebases
• Strong backend development experience—ideally using Python and/or TypeScript—with experience building and delivering production services. Comfortable contributing across the stack is a plus
• Experience with real-world integrations, including REST APIs, webhooks, third-party services, and robust handling of failures and edge cases
• Proficiency with asynchronous programming, concurrency, and building scalable backend services
• Solid grounding in computer science fundamentals, including data structures, algorithms, and software design, and the ability to apply that knowledge to production systems
• Good understanding of common cloud-native architectural and code design patterns, and how they impact reliability, scalability, and cost
• Comfort with production operations and observability, using logs, metrics, and traces to diagnose issues and guide improvements
• Strong debugging and troubleshooting skills across distributed systems, networking, and production environments
• Experience with real-time multimedia Telephony/VOIP architecture, and protocols like SIP and RTP/SRTP
• Experience with real-time protocols like WebRTC and WebSockets
• Experience with real-time multimedia communication platforms such as LiveKit is a plus
• Experience optimizing applications for low-latency or real-time workloads is a plus
• Great sense of ownership and productive autonomy, with good discernment around trade-offs between speed and quality, especially under time pressure
• Ethical decision-making and user-first thinking, consistently putting the end user at the center of technical and product decisions
• Respect for all people, an open mind, and an open heart. We pride ourselves on building inclusive environments because it's the diversity of thought that builds great products
• Good familiarity with AI coding agents and how to leverage them to build reliable software (e.g., Claude Code, Cursor, or similar tools)
• 3+ years of professional experience as a Backend Software Engineer (or Full Stack Software Engineer with a strong backend focus), preferably using TypeScript or Python
• 3+ years of experience designing and building scalable APIs, microservices, or distributed systems
• Bachelor's degree in Computer Science or related field