RealPage, Inc.Remote
Customer Success Manager I, Emerging Markets
United States of America
Full Time
1 week ago
$23 - $32 USD
Visa Sponsor
Key skills
Customer SuccessSalesSaaS Customer LifecycleGrowth StrategiesValue Realization FrameworksCustomer CallsProduct MappingExpansion IdentificationData AnalysisCRM PlatformsSalesforceMicrosoft Office SuiteGoogle WorkspaceReal Estate ExperienceProperty ManagementSaaSCRMCommunicationCollaboration
About this role
RealPage, Inc. is a company focused on providing software solutions for property management. The Emerging Markets Customer Success Manager (CSM) is responsible for managing a portfolio of growth-oriented customers, driving product adoption and expansion through effective engagement strategies and collaboration with cross-functional teams.
Responsibilities:
- Manage a high-volume portfolio of growth-oriented customers, balancing scaled outreach with targeted 1:1 engagement
- Conduct customer calls to understand business objectives and align Buildium solutions to customer goals
- Design and execute lifecycle programs that drive adoption, expansion, and customer maturity
- Identify expansion opportunities and to drive revenue growth
- Analyze customer data and usage trends to prioritize outreach and optimize engagement strategies
- Act as a strategic advisor within defined touchpoints, guiding customers toward best practices and deeper product utilization
- Collaborate cross-functionally with Product, Marketing, and Sales to improve customer outcomes and messaging alignment
- Maintain accurate customer data and activity tracking within CRM systems
Requirements:
- Minimum of 2+ years combined experience in Customer Success, Sales, or other revenue-driving customer-facing roles, ideally in software
- Strong understanding of SaaS customer lifecycle, growth strategies, and value realization frameworks
- Proven ability to manage a high-volume book of business while delivering targeted, consultative interactions
- Experience conducting customer calls and mapping product capabilities to business outcomes
- Ability to identify and act on expansion signals within a customer base
- Strong analytical skills with the ability to interpret trends and prioritize actions at scale
- Confidence navigating CRM platforms; Salesforce preferred
- Excellent written, verbal, and interpersonal communication skills
- Strong relationship-building skills across internal and external stakeholders
- Highly self-motivated, adaptable, and comfortable operating in a dynamic environment
- Technically savvy with Microsoft Office Suite and Google Workspace
- Previous real estate, property management, or similar experience is highly desirable