Business Process Analyst

ALTOUR is a globally recognized leader in corporate travel management and a proud division of Internova Travel Group. The Business Process Analyst will be responsible for defining, developing, and delivering mid-office technology solutions and agent-facing systems, while driving agent productivity and operational quality through innovative technology solutions.

Responsibilities:

• Gather, analyze, and document business requirements from stakeholders
• Translate operational needs into functional specifications and solutions
• Collaborate cross-functionally to validate and ensure accuracy of business and technical requirements
• Manage intake, prioritization, and tracking of requests and projects
• Coordinate delivery across teams, including QA, development, and releases
• Own release of features and functions, including coordinating QA and UAT testing as well as coordinating release with other applicable tools and teams
• Ensure solutions meet requirements through QA, UAT, and validation
• Monitor system performance and resolve issues impacting quality control processes
• Own subject matter expertise across systems and processes
• Establish and maintain standards, documentation, and process governance
• Drive issue resolution, solution validation, and knowledge sharing to support continuous improvement

Requirements:

• Gather, analyze, and document business requirements from stakeholders
• Translate operational needs into functional specifications and solutions
• Collaborate cross-functionally to validate and ensure accuracy of business and technical requirements
• Manage intake, prioritization, and tracking of requests and projects
• Coordinate delivery across teams, including QA, development, and releases
• Own release of features and functions, including coordinating QA and UAT testing as well as coordinating release with other applicable tools and teams
• Ensure solutions meet requirements through QA, UAT, and validation
• Monitor system performance and resolve issues impacting quality control processes
• Own subject matter expertise across systems and processes
• Establish and maintain standards, documentation, and process governance
• Drive issue resolution, solution validation, and knowledge sharing to support continuous improvement
• Corporate travel experience with direct exposure to Travel Quality Systems and GDS scripting
• Proven hands-on experience with at least two GDS platforms (Amadeus, Apollo, Galileo, Sabre, or Travelport Plus), including knowledge of industry practices and corporate travel standards
• Demonstrates strong communication and stakeholder management skills, effectively setting and managing expectations with internal and external partners
• Highly organized and self-directed, with the ability to manage multiple priorities, work independently, and consistently deliver high-quality results on time