ServiceNow Software Engineer

Xcelerate Solutions is a rapidly growing company headquartered in McLean, VA, seeking a Software Engineer – ServiceNow to design and develop ServiceNow solutions for a federal program. The role involves collaborating with technical teams and stakeholders to deliver compliant IT service management applications while adhering to federal standards in an Agile environment.

Responsibilities:

• Configure and customize ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Customer Service Management
• Develop custom applications using ServiceNow App Engine and Flow Designer
• Build and maintain business rules, client and server scripts, UI policies and actions, ACLs, notifications, and catalog items
• Develop integrations using REST, SOAP, IntegrationHub, MID server, and external APIs
• Collaborate with business analysts and government stakeholders to gather requirements and translate business needs into technical solutions
• Participate in Agile software development activities, including sprint planning, daily stand-ups, backlog refinement, demonstrations, and retrospectives
• Perform unit testing, integration testing, system testing, and user acceptance testing support
• Troubleshoot production issues and implement timely corrective actions
• Develop and maintain technical documentation, including solution designs, configuration guides, and operational procedures
• Support platform upgrades, patching, and release management activities
• Implement secure coding practices and ensure solutions comply with federal security and governance requirements
• Collaborate with cybersecurity teams to ensure compliance with federal security standards including NIST, FedRAMP, FISMA, and agency-specific policies
• Support Authority to Operate (ATO) activities and security assessments
• Ensure solutions comply with Section 508 accessibility requirements when applicable

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related discipline (or equivalent professional experience)
• 3–7 years of professional software development experience
• 2-5 years of hands-on ServiceNow development experience
• Strong programming experience with one or more of the following: JavaScript/TypeScript, Java, C#, Python, C++
• Experience developing JavaScript, HTML, CSS, C++, and Python
• Experience with ServiceNow Studio, Flow Designer, IntegrationHub, Script Includes, Business Rules, Client Scripts, UI Actions, and Catalog development
• Experience developing REST APIs and web applications
• Experience with Git and modern version control practices
• Familiarity with relational databases such as SQL Server, PostgreSQL, and Oracle SQL Developer
• Experience working in Agile software development environments
• Strong analytical, troubleshooting, and communication skills
• Experience supporting federal civilian or Department of Defense (DoD)/Department of War (DoW) programs
• Experience developing applications in ServiceNow and AWS
• Experience with Docker, Kubernetes, and containerized applications
• Familiarity with DevSecOps practices and CI/CD tools such as Jenkins and GitLab CI/CD
• Knowledge of secure coding principles and software vulnerability remediation
• Familiarity with Identity and Access Management (IAM), Single Sign-on (SSO), and multi-factor authentication
• Knowledge of federal cybersecurity frameworks and compliance requirements
• Experience integrating with identity management solutions such as Active Directory, LDAP, OAuth, or SAML