Work From Home Customer Service Associate

AO Globe Life is expanding its remote team to support individuals and families across the United States in accessing essential benefit programs. In this role, you will conduct scheduled virtual consultations with clients, helping them understand their options and guiding them through the enrollment process.

Responsibilities:

• Conduct virtual consultations via Zoom
• Assess client needs and recommend appropriate solutions
• Support clients through enrollment and follow-up
• Maintain accurate records and documentation
• Participate in training, coaching, and team development sessions

Requirements:

• Authorized to work in the United States
• Reliable internet connection
• Windows-based computer with webcam
• Strong communication and interpersonal skills
• Organized, self-motivated, and comfortable working independently
• Confident using Zoom and digital tools
• Service-oriented with a client-first mindset
• Experience in client-facing, consultative, or leadership roles