Customer Success Manager - Guided US Central

n8n is an open workflow orchestration platform that empowers technical teams to automate processes efficiently. As a Customer Success Manager for the Guided segment, you will manage a portfolio of enterprise accounts, ensuring successful onboarding and adoption while driving measurable business outcomes and revenue growth.

Responsibilities:

• Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal
• Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes
• Drive onboarding and enablement across technical and business audiences, accelerating time-to-value and unblocking implementation challenges
• Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data and adoption insights to guide priorities and decisions
• Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain stakeholder alignment
• Quantify and communicate business value throughout the customer lifecycle, building ROI narratives tied to adoption, efficiency gains, and business impact
• Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account strategies that drive customer growth
• Partner closely with Support, Solutions Engineering, and Product teams to resolve blockers quickly and deliver a seamless customer experience
• Provide structured, actionable feedback to Product and Engineering, representing customer needs and helping shape roadmap priorities

Requirements:

• Enterprise Customer Success experience
• Value & outcomes mindset
• Technical fluency
• Commercial acumen
• Operational rigor
• Clear, high-trust communication
• Cross-functional leadership
• Builder mindset in ambiguity
• Automation + AI curiosity
• Startup/scale-up experience
• Multi-region collaboration experience
• Technical or STEM education
• Familiarity with n8n or similar platforms