Project Manager

Avalon Healthcare Solutions is the nation’s leader in diagnostic intelligence, focused on transforming the role of diagnostic testing across the healthcare ecosystem. The Project Manager will lead and manage multiple complex, cross-functional projects, ensuring alignment with Avalon’s strategic goals and client needs, primarily through the implementation of Laboratory Benefit Management solutions with health plan clients.

Responsibilities:

• Simultaneously manage multiple complex projects with significant technical and operational demands
• Lead end-to-end implementation efforts, directing cross-functional internal and external teams to ensure high-quality, on-time delivery aligned with both Avalon’s strategic goals and client expectations
• Foster strong working relationships across a matrixed organization, influencing without direct authority
• Develop and tailor comprehensive project plans, applying appropriate project management frameworks to meet the unique requirements of each client and initiative
• Apply strategic, end-to-end thinking to drive execution across all phases of the project lifecycle
• Create and maintain critical project documentation, including Charters, RAID Logs, Project Plans, Milestone Charts, Work Breakdown Structures (WBS), Status Reports, Meeting Agendas/Notes, and Communication Plans
• Deliver clear and impactful project reporting (e.g., Status Reports, Steering Committee decks), ensuring all stakeholders remain informed, aligned, and engaged throughout the project lifecycle
• Coordinate and oversee multiple interdependent workstreams—such as Data Integration, Clinical Policy, Testing, Provider/Workforce Training, Prior Authorization, and Utilization Management—to maintain alignment and drive project momentum
• Communicate with clarity and precision in both verbal and written formats, ensuring alignment across project teams, leadership, and clients
• Lead issue and risk management processes: proactively identify risks, implement mitigation strategies, and manage timely issue resolution and escalation pathways
• Facilitate collaborative, cross-functional problem-solving discussions to identify innovative and effective solutions
• Ensure all project activities adhere to internal policies, procedures, and governance standards
• Serve as a subject matter expert (SME) on Avalon’s programs, supporting requirements gathering and internal solution design in collaboration with other SMEs
• Lead or contribute to internal process improvement initiatives, leveraging formal methodologies to enhance efficiency and maintain thorough documentation, including workflows, SOPs, and job aids
• Participate in and lead internal projects and cross-organizational initiatives to drive operational excellence and strategic alignment

Requirements:

• Minimum of three (3) years of project management business/operations
• Minimum of one (1) year of experience in health plan, managed care, or benefits management industry
• Bachelor's degree or at least 10 years of directly applicable work experience in lieu of a degree
• Comfortable in a high-visibility, individual contributor role with the ability to work cross-functionally and with all levels of the organization
• Strong meeting facilitation, presentation and note taking skills
• Innovative, organized, and detailed oriented
• Demonstrated ability to lead a team through problem solving and creative solutioning
• Comfortable in ambiguity and leading to clarity
• Excellent written and verbal communication skills
• Demonstrated ability to negotiate solutions between stakeholders
• Effective leader without direct authority
• Proficient in Microsoft Office applications (PPT, XLS, OneNote)
• Process improvement and documentation experience
• PMP or CAPM Certification
• Technical (IT) project management experience
• Six Sigma certification or other process improvement methodology experience
• Account Management/Client Services experience
• Smartsheet application experience (build workspaces: sheets, forms, reports, dashboards)