About this role
Becon is a fast-growing K-Beauty technology company headquartered in South Korea, backed by Samsung investment, and is entering an exciting phase of B2C product launches and e-commerce expansion. They are seeking a recent graduate or early-career professional for the Consumer Success Specialist role, which focuses on supporting B2B partners and leading B2C consumer success efforts in a fast-paced environment.
Responsibilities:
- Support B2B partners (clinics, salons, distributors) with onboarding, training, and device education
- Lead B2C consumer success efforts, including product education, engagement, and personalized guidance
- Assist in execution of B2C product launches and promotional Marketing campaigns
- Support growth of TikTok Shop and Amazon channels through customer engagement and feedback collection
- Collect, organize, and communicate consumer and partner insights to internal teams
- Collaborate with U.S. teams and South Korea headquarters on operations, training, and product improvements