Customer Success Manager - Clinical Operations

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s clinical operations products and services, serving as a liaison between Veeva and key customer stakeholders.

Responsibilities:

• Support 4-6 large, global customers post-implementation with Veeva Clinical applications
• Own the relationship with your customers’ application owners to understand their strategic objectives and challenges
• Act as a trusted advisor for your customers and liaise with relevant Veeva stakeholders to address customer needs
• Lead meetings with customers to demonstrate success and identify additional value opportunities
• Provide strategic guidance to optimize consumption of Veeva product releases and customer’s roadmap
• Facilitate customer to customer or customer to Veeva - connections for collaboration opportunities and industry learning

Requirements:

• 7+ years of experience in clinical operations within a life sciences company
• SaaS/cloud experience in the management of clinical operations applications
• Experience working with large global pharmaceutical companies
• Customer-facing consulting experience
• Managed relationships with executive stakeholders
• Ability to travel up to 25%
• East Coast based
• 7+ years of working in life sciences, software, or consulting
• Experience working with Veeva Vault