Technical Business Analyst

Brooksource is a trusted IT and Engineering services provider that supports Fortune 500 organizations. They are seeking a Technical Business Analyst with expertise in credit card payment processing to gather requirements, improve payment workflows, and implement secure payment systems.

Responsibilities:

• Gather, analyze, document, and manage business and functional requirements for credit card payment processing solutions
• Translate business needs into functional requirements, user stories, process flows, data mappings, and technical documentation
• Analyze end-to-end payment processes including authorization, capture, settlement, refunds, chargebacks, disputes, tokenization, fraud prevention, and 3D Secure (3DS)
• Partner with engineering, product, compliance, risk, operations, and third-party vendors to deliver payment solutions
• Support User Acceptance Testing (UAT), System Integration Testing (SIT), regression testing, defect tracking, and validation activities
• Ensure solutions comply with PCI-DSS standards, regulatory requirements, and payment industry best practices
• Facilitate stakeholder meetings, requirements workshops, sprint planning, backlog grooming, and other Agile ceremonies
• Analyze payment transactions and reporting to identify process improvements, trends, and production issues
• Support production deployments, post-go-live validation, and payment-related incident resolution
• Assist with API documentation and integrations between payment gateways, processors, and internal systems

Requirements:

• 4+ years of Business Analyst or Technical Business Analyst experience supporting payment processing platforms
• Strong understanding of the credit card payments ecosystem, including issuers, acquirers, card networks, gateways, and processors
• Experience with payment authorization, clearing, settlement, refunds, chargebacks, and dispute workflows
• Knowledge of PCI-DSS requirements, tokenization, and payment security best practices
• Experience documenting business requirements, functional specifications, user stories, process flows, and data mappings
• Familiarity with REST APIs and the ability to interpret API documentation and JSON/XML payloads
• Experience working in Agile/Scrum environments using Azure DevOps or similar tools
• Strong communication, documentation, analytical, and stakeholder management skills
• Experience with EMV 3DS, EMV chip, contactless payments, and digital wallets (Apple Pay, Google Pay)
• Knowledge of fraud detection platforms, rules engines, and payment risk management
• Experience with chargeback and dispute management
• Familiarity with payment platforms such as Fiserv, FIS, ACI Worldwide, Worldpay, Stripe, Adyen, or Cybersource
• Experience reconciling merchant activity and payment transactions
• CBAP, PMI-PBA, AAP, or other relevant Business Analysis or payments certifications