Customer Success Manager

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. We are looking for a Customer Success Manager who will be responsible for building strong relationships with clients, ensuring their satisfaction and retention, and identifying upsell opportunities.

Responsibilities:

• Owning the overall relationship with assigned clients, which includes: Increasing adoption, ensuring retention, and satisfaction
• Establishing a trusted/strategic advisor relationship with each assigned client and driving the continued value of our products and services
• Developing, preparing, and nurturing customers for advocacy
• Working with clients to establish critical goals or other key performance indicators, and aid the customer in achieving their goals
• Working to identify and/or develop upsell opportunities
• Working only with our largest customers who represent a significant amount of upsell

Requirements:

• 6+ years' experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
• Technology background strongly preferred (SaaS, RPA, or Computer Software)
• Bachelor's degree required
• Prior experience in closing sales deals with clients of all sizes at the executive level
• Proficient in Office software
• Experience in building successful intelligent automation programs resulting in significant value to the business enterprise
• Travel up to 15%
• You're driven: No one needs to push you to excel; it's just who you are
• Eager to learn, adapt, and perfect your work; you seek out help and put it to good use
• Impeccable written and verbal communication skills
• Detail-oriented and analytical
• Strong team player but still a self-starter
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly
• MBA is a plus
• Experience with Salesforce or other Force.com platforms