Federal Financial Customer Service Rep - Bilingual Spanish

Senture, LLC provides high-quality inbound and outbound customer care support for federal, state, and commercial clients. The role involves handling customer inquiries, documenting issues, and providing exceptional service while following client-specific guidelines.

Responsibilities:

• Provide professional, high-quality customer service on inbound and outbound calls
• Accurately document and update customer information in internal systems
• Verify and correct customer data as needed
• Actively listen and provide clear, helpful solutions
• Conduct outbound calls for surveys or client-specific outreach
• Meet schedule adherence and performance expectations
• Use performance data to continuously improve service delivery

Requirements:

• High School Diploma or GED (verification required)
• U.S. Citizenship or minimum of 3 years permanent residency
• Bilingual in English and Spanish with the ability to read, translate, and speak content
• Strong communication and multitasking skills
• Basic computer proficiency (multiple systems/tabs)
• Ability to sit for extended periods
• Ability to pass pre-employment testing, drug screen, and background investigation
• Reliable non-cellular high-speed internet (fiber, DSL, or cable only)
• Minimum speeds: 50 Mbps download / 15 Mbps upload
• In-person attendance is required for fingerprinting and security processing at the client location
• Prior call center or customer service experience