Customer Service Representative

Service 1st Contractors has proudly served Southern California since 1985, specializing in various facility management services. They are looking for a Customer Service Representative to provide exceptional service, assist customers with their needs, and maintain strong relationships, all while working remotely.

Responsibilities:

• Provide customer service and use problem solving skills to satisfy customer needs (may be in person and/or via the telephone)
• Resolve online service customer requests through research and navigation within the organization, or escalation to an appropriate resource
• Investigate and resolve problems for employees and customers via telephone or in person and escalate to management as appropriate
• Build and maintain strong relationships with all internal and external customers
• Perform and/or assist with a full range of customer service oriented telephone activities; responds to customer inquiries and determines appropriate response or direction for the caller and customer escalations as needed
• Computer data entry and inquiry
• Prepare and/or complete various reports and forms accurately
• Comply with regulatory and state and federal laws
• Follow all security procedures

Requirements:

• High school diploma or general education degree (GED)
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent
• Ability to apply common sense understanding to carry out detailed written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Ability to promote the sale of products and services through verbal recommendation
• Requires the basic skills associated with the general use of computers and other business office equipment
• Ability to offer flexibility in a changing work environment is imperative
• High attention to detail