Customer Service Engineer 2 - Diagnostics - NYC (Five Boroughs and Long Island)

Siemens Healthineers is a leader in medical technology, and they are seeking a Customer Service Engineer 2 to service diagnostic equipment in the NYC and Long Island area. The role involves installing, troubleshooting, and maintaining Siemens Healthcare systems, while ensuring high levels of customer satisfaction and managing financial performance within the assigned territory.

Responsibilities:

• You will be servicing DX Equipment in the NYC (All Boroughs) / Long Island area. Customer Service Engineer Level based on prior experience
• You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision
• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction
• You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management
• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately

Requirements:

• Minimum high school diploma
• Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting
• Proficiency in all necessary network applications and tools (including but not limited to eVO, mButler, MS Office applications, Concur, NAM Customer Service website—Engineer Tools)
• Years' experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed
• Valid driver's license, ability to drive independently day and night, and good driving record required
• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone
• Must demonstrate excellent judgment in customer relations and in managing company resources
• Strong competency in instrument systems technology to include mechanics, electrical, chemistry, and software technology
• Experience with electronics, hydraulic and pneumatic systems
• Technical Associates Degree or equivalent preferred