Software Engineering Manager, Launch & Scale Platform

Zipline is the world’s largest and most experienced drone delivery service, on a mission to serve all humans equally by ensuring access to essential goods. The Software Engineering Manager for the Launch & Scale Platform will lead the development of software systems that enable rapid deployment of new infrastructure, affecting Zipline’s ability to expand and deliver critical supplies reliably.

Responsibilities:

• Own end-to-end strategy, delivery, and operational reliability for the Launch & Scale Platform (site acquisition pipeline, permitting, infrastructure design, construction execution, deployment tracking, and launch readiness)
• Define and prioritize the product and technical roadmap with stakeholders, driving decisions by measurable business impact (launch velocity, mean time-to-launch, deployment predictability, and reduction in manual coordination)
• Deliver owner-level outcomes: reduce manual coordination across launch workflows by a measurable percent, improve predictability of launch dates, shorten average site launch timelines, and increase launch execution visibility for cross-functional leaders
• Translate complex, cross-functional operational processes into durable systems: long-running workflows, vendor and government interfaces, asset tracking, document and permit lifecycle, and risk/exceptions handling
• Design and operate production services for business-critical launch systems: set SLOs, incident processes, and on-call expectations; ensure operational data is accurate, auditable, and actionable
• Build integrations across ERP, GIS, document management, permitting systems, construction/project-management tools, asset management, and internal operational systems to create a unified operational source of truth
• Be hands-on: ship code, lead architecture reviews, review critical PRs, and directly troubleshoot production incidents while mentoring engineers and growing the team
• Hire, coach, and scale the engineering organization for this platform; own hiring priorities, org shape, and technical standards as the capability grows
• Operate cross-functionally: work daily with Launch Operations, Construction, Hardware, Real Estate, Flight Ops, and Commercial to drive alignment, remove blockers, and validate outcomes against real-world operational constraints

Requirements:

• Engineering Manager with demonstrated ownership of complex backend or full-stack operational platforms and experience leading small engineering teams while remaining technically hands-on
• 6+ years building software products with 2+ years managing engineers (or equivalent leadership experience). Proven ownership of projects that model real-world operational workflows or enterprise systems
• Must-have technical skills: systems design for distributed services, workflow orchestration, event-driven architectures, robust APIs, integrations with ERP/GIS/document systems, and scalable backend services
• Experience modeling long-running workflows, external dependencies (vendors, governments), physical assets, and complex state transitions with clear auditability
• Track record of defining and delivering metrics (e.g., reduced manual steps, shortened time-to-launch, improved predictability) and using them to prioritize roadmaps
• Comfortable owning software that directly impacts field operations and infrastructure deployment; understands failure modes and designs for visibility, mitigation, and recoverability
• This role can be based in South San Francisco or remote within the U.S. Regular travel is expected to collaborate closely with stakeholders, understand operational challenges firsthand, and build software grounded in real-world workflows. Travel may include visits to our headquarters, operating sites, and new market launches. For remote team members, expect more frequent travel, typically a few days at a time, potentially a couple of times per month
• Clear technical judgment under ambiguity, decisive prioritization, experience influencing senior stakeholders, and a bias toward durable platform solutions rather than one-off tools