Sr Manager Customer Accounts- WM, Club, Dollar, Vet Distribution

Pet-Ag, Inc. is a subsidiary of PBI-Gordon Companies, focused on providing innovative solutions for pet care. The Sr. Manager, Customer Accounts will lead a team to execute sales strategies and drive revenue growth across key retail partners, particularly Wal Mart, while fostering strong customer relationships.

Responsibilities:

• Build and maintain strong, consultative relationships with key stakeholders at strategic retail accounts, serving as a trusted senior partner and brand ambassador for Pet AG
• Develop and implement strategic sales plans that identify growth opportunities, expand market presence, and strengthen partnerships
• Drive achievement of annual revenue goals across a portfolio of accounts, holding the team accountable to established sales targets and performance metrics
• Provide actionable market insights to Sales and Marketing teams regarding competitive activity, customer trends, and evolving market conditions
• Serve as a senior point of escalation for complex customer issues, collaborating cross-functionally with customer service, logistics, finance, and operations to ensure timely and effective resolution
• Monitor and analyze team and account performance data, leveraging insights to identify trends, adjust strategies, and optimize sales activities across markets
• Effectively collaborates closely with internal cross-functional teams including marketing, customer service, supply chain, and product development to ensure the team has the resources and support needed to execute against strategic account goals
• Manage annual sales forecasts at the account and product level by utilizing historical sales data, current trends, and performance indicators
• Develop and Deliver Go-to-Market Plans that demonstrate strong business acumen and the ability to influence and align stakeholders across the organization
• Plan, Deploy, and manage trade and promotional resources to deliver measurable results and strong ROI in alignment with the approved business plan
• Act as an ownership mindset and accountability for results
• Follow all company safety policies and procedures
• Participate in required safety training
• Report unsafe conditions, near misses, and incidents promptly

Requirements:

• Bachelor's degree in Sales, Management, Business, or a related field, or an equivalent combination of education and relevant experience
• 5-7 years of progressive sales experience within the Animal Health, Pet, CPG, or related industry
• Minimum of 1 year of headquarters (HQ) responsibility supporting Wal Mart
• Deep understanding of customers and competitors across Wal Mart + Dollar + Club + Vet Distributor channel, including a strong grasp of retailer priorities, shopper behavior, category trends, and competitive dynamics that inform strategic account planning and drive sustainable revenue growth
• Demonstrated experience partnering with marketing teams to develop and execute digital marketing strategies across assigned retail accounts, including e-commerce optimization, digital shelf management, paid media, and retailer-specific digital advertising programs that drive traffic, conversion, and incremental revenue growth
• Demonstrated success leading, coaching, and developing high-performing sales teams, with a proven ability to drive revenue growth and achieve targets across complex international distributor and retail accounts
• Highly developed customer service skills with a proven ability to build, maintain, and grow strong client relationships
• Results-oriented self-starter with a solution-focused mindset and the ability to operate independently
• Strong verbal and written communication skills, including storytelling and executive-level presentation capabilities
• Proficiency in syndicated data platforms such as Nielsen or IRI/Circana, with the ability to analyze market trends, track competitive performance, and translate data insights into actionable sales strategies that drive growth
• Demonstrated ability to prioritize, plan, and organize daily, weekly, and monthly territory activities, including travel
• Strong proficiency in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook
• Willingness and ability to travel extensively, with expected travel ranging from 25%–50%
• 2-3 years of people leadership preferred