Key skills
AIProject ManagementCustomer SuccessSales
About this role
Alguna is a company focused on optimizing revenue workflows, and they are seeking a Customer Success Manager for North America. The role involves managing customer relationships, driving implementation, and ensuring customer satisfaction while collaborating with various internal teams to improve product offerings.
Responsibilities:
- Own customers end-to-end (the fun kind): From kickoff → onboarding → adoption → renewal/expansion. If a customer is stuck, you’re on it
- Drive time-to-value: Help customers implement Alguna quickly and see impact early across pricing, quoting, and billing workflows
- Be the voice of the customer internally: Bring insights, pain points, and feature requests back to product/engineering with clarity and urgency
- Build relationships and trust: Work with Finance/RevOps/Sales/Engineering stakeholders and become a reliable partner, especially when things are complex
- Create scalable success motions: Playbooks, health scoring, onboarding templates, and self-serve enablement that makes every customer easier to support than the last
- Partner cross-functionally: Work closely with sales, product, and engineering to unblock customers, prioritize fixes, and improve the product
- Handle issues with urgency: Triage problems, coordinate internally, and keep customers informed until resolution
Requirements:
- 3+ years of experience
- US citizen/visa only
- Ability to understand the needs of different company functions including Finance/RevOps and Sales
- Detail-oriented and structured when dealing with money, invoices, or customer trust
- Strong project management skills to run implementations with clear plans, owners, and timelines
- Technical understanding of integrations, APIs, and data flows
- Ability to turn scattered feedback into actionable problem statements
- Relationship-building skills with a focus on measurable outcomes
- Ability to create playbooks, docs, templates, and product feedback for customer success
- Experience using AI tools to enhance productivity and insights