Hybrid Part Time Customer Service Representative 839281

Stivers is a dynamic company seeking a Part Time Customer Service Representative in the Parma area. In this role, you will be the friendly voice for customers, assisting them with inquiries and ensuring their issues are resolved efficiently while collaborating with the support team.

Responsibilities:

• Respond to a high volume of customer phone calls and emails while delivering courteous, professional support
• Assist customers with order updates, shipment information, and account-related requests
• Provide accurate information regarding product availability, delivery schedules, and order tracking
• Process return requests, exchanges, order modifications, and resolve customer concerns promptly
• Maintain detailed and accurate records of customer interactions within the company's CRM platform
• Collaborate with internal departments to resolve complex issues while providing timely updates to customers

Requirements:

• 1-2 experience in customer service or a related field
• Excellent communication skills, friendly and solutions-focused attitude
• Ability to handle high call volume with professionalism
• Comfort working with CRM systems, ShipStation, and FedEx tools