Customer Success Manager

Traliant is the expert HR compliance partner that helps reduce people-related risk by reinforcing better employee behavior and ensuring HR compliance. The Customer Success Manager will manage a portfolio of clients, focusing on customer retention, satisfaction, and driving the adoption of Traliant's products and services.

Responsibilities:

• Manage a portfolio of clients, ensuring customer retention and high satisfaction
• Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention, and continuous showcase of value
• Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
• Drive customer interaction across the customer lifecycle to ensure adoption of products, expansion opportunities, and retention
• Deliver client business reviews to measure progress, assess key trends and emphasize value
• Work with internal stakeholders to ensure high dollar over dollar renewal rates during both expire and auto renewal anniversaries
• Manage resolution and escalation of on-going support issues to relevant stakeholders (internal & external)
• Develop up-sell opportunities and partner with account manager
• Build client relationships by fostering partnerships of success. Develop and enhance client Learning Program initiatives and facilitate the resolution of client problems and concerns

Requirements:

• 5 + years of Sales or Account Management experience in a quota carrying role
• Experience selling SaaS solutions to a variety of market verticals
• Embraces and thrives in a culture of transparency, accountability and trust
• Passionate self-starter with ability to work independently, prioritize work and coordinate multiple tasks within tight time constraints
• Ability to establish strong internal and external relationships
• Ability to perform in a dynamic and fast-paced environment
• Demonstrated ability to accurately forecast monthly, quarterly, and annual revenue
• Ability to work independently, as well as work collaboratively with the team
• Goal-oriented and ambitious, with capacity and drive to reach and exceed quotas
• Proficiency with Microsoft Office programs – Outlook, Teams, Excel, PowerPoint
• Comfortable being on camera during internal and external meetings
• Proven ability to manage time and workload from a remote/home based office
• Experience with Salesforce preferred