Customer Service Coordinator (Remote)

Torentify is a company that connects talented individuals with rewarding remote career opportunities in customer service and benefits support. They are seeking a Benefits Customer Service Coordinator to provide outstanding support to customers regarding benefit-related services in a fully remote role.

Responsibilities:

• Provide professional customer support through phone, email, and virtual communication channels
• Assist customers with benefit-related questions and service requests
• Build positive customer relationships through effective communication and active listening
• Identify customer needs and recommend appropriate solutions
• Resolve customer concerns accurately and efficiently
• Maintain detailed and accurate customer records
• Follow company policies, procedures, and quality standards
• Collaborate with team members to ensure a positive customer experience
• Participate in ongoing training and professional development programs
• Meet customer satisfaction and performance goals

Requirements:

• High school diploma or equivalent preferred
• Strong English verbal and written communication skills
• Excellent interpersonal and relationship-building abilities
• Strong problem-solving and organizational skills
• Comfortable working independently in a remote environment
• Basic computer proficiency and willingness to learn new systems
• Self-motivated, adaptable, and eager to develop professionally
• Previous customer service or sales experience is an advantage but not required