Customer Service Specialist I

Foundation Finance Company LLC is a fast-growing consumer finance company that partners with home improvement contractors across the U.S. to provide customer-focused financing options. They are seeking a Customer Service Specialist I to handle customer inquiries, troubleshoot issues, and provide information about the company's products and services.

Responsibilities:

• Handles incoming calls regarding customer account questions and performs callbacks on accounts as required
• Processes routine over the phone payments for customers
• Advises customers on available resources, including, but not limited to, use of online portal, IVR, or other methods
• Proficiently relay information to customers relating to interest, statements, and other account questions
• Recognizes delinquent, or potentially delinquent, accounts and directs calls to the proper areas for assistance. Utilize company resources to achieve one-call resolutions
• Assists with other department administrative tasks that may include working reports, emails, and/or in office tasks
• Supports new hire training efforts by training and shadowing with employees, providing reports on progress to Management
• Other duties as assigned by management

Requirements:

• Associate's degree in business, finance, communication, marketing or related field OR relevant applicable experience
• Strong computer skills including Word, Excel, Internet, email
• Professional phone presence and excellent verbal and written communication skills
• Strong persuasion and negotiation skills
• Able to handle stressful conversations with tact and diplomacy to yield the desired results
• Strong typing skills
• Strong attention to detail
• Two evening shifts per week, 12pm-9pm CST and 10am-7pm CST and one Saturday shift every 5 weeks