Director, Strategy & Business Analytics

National Debt Relief, LLC is a leading debt settlement organization dedicated to helping consumers manage overwhelming debt. The Director of Strategy & Business Analytics will be responsible for driving analytical insights and strategic projects, presenting recommendations to senior leadership, and eventually leading a team of analytics professionals.

Responsibilities:

• Work independently on analytical projects across any area of the business as directed by the VP of Business Analytics
• Identify business problems, performance gaps, and opportunities that warrant analysis -- not only when asked, but by staying close to what is happening in the business
• Structure business questions into a clear analytical approach and determine the right method and data needed to answer them
• Build analysis, models, dashboards, and reports. Turn them around quickly when speed matters
• Present findings and recommendations to senior leadership and C-suite executives. This person will be in those rooms regularly
• Build and maintain self-serve dashboards that give business stakeholders direct visibility into their metrics
• Apply statistical methods to the work -- segmentation, regression, hypothesis testing, forecasting -- at the level the question requires
• Work with machine learning model outputs and translate results into recommendations business leaders can act on
• Partner with Data Engineering and Analytics Engineering on data needs, pipeline requirements, and data model gaps that affect analytical work
• Manage multiple projects at once and prioritize based on business impact
• Support the growth of the Business Analytics function by assuming people leadership responsibilities over time, including leading, mentoring, coaching, and developing direct reports while fostering a collaborative, high-performing analytics team

Requirements:

• Bachelor's degree in a quantitative or business field required
• 10 years in business analytics, strategy, or a related field, with a track record of doing the analytical work directly -- not just managing it
• Experience presenting analysis to C-suite or senior executive audiences
• Experience working across multiple business functions
• SQL -- used regularly for data extraction and analysis
• BI and data visualization tools -- Sigma, Power BI, and/or Tableau required
• dbt -- working knowledge of data transformation and how it fits into an analytics workflow
• Statistical analysis -- descriptive statistics, regression, segmentation, hypothesis testing, and forecasting
• Machine learning -- enough working knowledge to use model outputs, identify appropriate use cases, and explain results to non-technical stakeholders
• Communication -- written and verbal, including presenting complex findings clearly to executive audiences
• Business judgment -- knows what questions to ask, not just how to answer them
• Computer competency and ability to work with a computer
• Prioritize multiple tasks and projects simultaneously
• Exceptional written and verbal communication skills
• Punctuality expected, ready to report to work on a consistent basis
• Attain and maintain high performance expectations on a monthly basis
• Work in a fast-paced, high-volume setting
• Use and navigate multiple computer systems with exceptional multi-tasking skills
• Remain calm and professional during difficult discussions
• Take constructive feedback
• Available for full-time position
• Advanced degree preferred
• Financial services or consumer services experience preferred