Business Analyst

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. The Junior Business Analyst supports the Human Resources organization by analyzing HR processes, gathering business requirements, and helping improve HR operations through reporting, technology, and process optimization.

Responsibilities:

• Gather and document business requirements from HR stakeholders
• Analyze current HR processes and recommend process improvements
• Create process maps, workflows, and standard operating procedures
• Assist with developing business cases for new initiatives and system enhancements
• Support user acceptance testing (UAT) for HR system changes
• Partner with HR teams to identify operational challenges and improvement opportunities
• Assist in documenting HR policies, procedures, and business processes
• Help coordinate implementation of new HR programs and process changes
• Monitor process performance and recommend efficiencies
• Develop and maintain HR reports and dashboards
• Analyze workforce data and identify trends related to hiring, turnover, employee demographics, and HR service delivery
• Validate data accuracy and assist with data audits
• Present findings and recommendations to HR leadership
• Support cross-functional HR projects and initiatives
• Track project milestones, risks, action items, and deliverables
• Coordinate meetings and document project updates
• Assist with change management and communication activities
• Support HRIS and other HR technology initiatives
• Assist with system testing and validation
• Help troubleshoot basic system or reporting issues
• Maintain documentation related to HR systems and processes

Requirements:

• Bachelor's degree in Business Administration, Human Resources, Information Systems, or related field
• 1–2 years of experience as a Business Analyst, HR Analyst, HR Coordinator, or similar role
• Experience supporting HR operations, HR projects, or HR technology
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Excel, PowerPoint, Workday and Process Mapping Tool
• Strong organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Experience creating dashboards using Power BI, Tableau, or Excel
• Familiarity with project management methodologies (Agile or Waterfall)
• Exposure to process improvement methodologies such as Lean or Six Sigma
• Understanding of HR functions including recruiting, onboarding, employee relations, compensation, benefits, and performance management
• Critical thinking
• Process improvement
• Project coordination
• Customer service orientation
• Collaboration and teamwork
• Communication and presentation skills
• Attention to detail
• Continuous learning