Key skills
Customer service experienceVirtual work environmentMulti-system navigationTechnical troubleshootingSpanish language
About this role
HSN is part of the QVC Group, a Fortune 500 company with several leading retail brands. The Customer Service Specialist role involves assisting customers with inquiries, promoting products, and maintaining a high call volume while working from home.
Responsibilities:
- You'll assist our Spanish and English speaking customers
- Busy day handling a high volume of inbound customer inquiries
- Offer additional products on each customer interaction
- Assist our customers with questions while personalizing the experience for each caller
- Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
- Opportunity for advancement and upward mobility across the entire QVC Group family of brands
- Report to an assigned Customer Service Supervisor
Requirements:
- Provide a distraction free work from home environment
- 12 months or more of customer service experience
- Learn and work in a virtual environment
- Communicate with a variety of styles
- Navigate multiple systems and screens
- Follow HSN computer system requirements
- Troubleshoot own technical problems (partner with IT when needed)
- Available to work weekends, holidays, and additional hours