Senior Technical Product Manager, Observability

Nscale is building a vertically integrated GenAI cloud platform to compete with hyperscalers, focusing on innovation and accountability. The Senior Technical Product Manager for Observability will own the platform that provides real-time visibility into GPU fleets, collaborating with various teams to ensure effective fleet management and incident response.

Responsibilities:

• Own the roadmap for Nscale's observability platform: the telemetry pipeline, log and metrics aggregation, trace collection, and customer facing APIs and dashboards that surface fleet health to customers and operators
• Define how logs, metrics, and traces are captured from physical infrastructure, aggregated, and surfaced through the observability platform to enable customers to manage their fleet and handle incidents
• Own alerting strategy and optimisation: define what matters, reduce noise, and ensure the right signal reaches the right person at the right time
• Capture and prioritise new telemetry requirements as the fleet scales, working with engineering to extend coverage across new hardware, sites, and deployment types
• Shadow incident reviews and site operations to turn recurring manual effort and visibility gaps into platform capabilities
• Define and drive the metrics that matter: alert signal-to-noise ratio, time-to-detect, time-to-resolve, telemetry coverage, and platform reliability
• Mentor junior PMs and raise the bar for PRDs, reviews, and product decisions across the team

Requirements:

• 5–8 years in product management, with a track record owning significant areas in observability, infrastructure, or operations-facing products
• Demonstrated experience building observability stacks: you have owned a product that captures and surfaces logs, metrics, and traces at scale, and you understand the architectural and UX tradeoffs involved
• Hands-on experience with Prometheus, Loki, Mimir, Datadog, Grafana, or OpenTelemetry
• Experience with deployment tooling in a data centre or infrastructure context, including provisioning workflows, networking automation, or zero-touch deployment pipelines
• Experience building for operators and delivery teams (design engineers, project controllers, PMs, SREs, DC technicians) and a genuine appetite for their workflows
• Strong technical fluency: you can lead architecture and trade-off discussions across telemetry pipelines, time-series storage, alerting systems, and observability integrations
• A record of moving ambiguous operational problems to shipped outcomes that measurably improve visibility, incident response, or fleet reliability
• Excellent written and verbal communication across engineers, operators, and executives
• Broader observability problem domain experience across different toolsets beyond the above stack
• Familiarity with bare-metal provisioning tools (OpenStack Ironic, MAAS, or similar) or network automation tooling (NetBox, Nautobot, or similar)
• Degree in CS or engineering, or prior experience as an engineer, SRE, or infrastructure operator
• Familiarity with GPU or accelerated compute infrastructure, data centre operations, or hyperscaler-style deployment at scale
• ITSM: Jira Service Management, ServiceNow, Zendesk, or Freshservice
• Experience in high-growth environments where the product is being built alongside the fleet it monitors