Implementation Project Manager

Nobi USA is a pioneering company in AgeTech that develops technology to empower elderly individuals and their caregivers. The Implementation Project Manager will oversee the post-contract customer journey for US accounts, ensuring successful installations, customer onboarding, and training while managing third-party vendors and maintaining high-quality standards.

Responsibilities:

• Own all post-contract implementation activities for Nobi's US accounts, including staff trainings, installation oversight, customer onboarding, and post-go-live trainings
• Delegate select onboarding, training, and installation tasks to the Product Installation Specialist, while retaining overall project accountability for timelines, quality, and outcomes
• Manage all third-party vendor relationships supporting Nobi installations, ensuring work is scheduled, executed, and completed to Nobi's quality and timeline standards
• Coordinate or directly execute field service requests escalated from the Support team
• Lead remediation and upgrade efforts for existing accounts — including project planning, asset deployment coordination, and clear communication with internal and external stakeholders
• Serve as the primary implementation point of contact for customers, ensuring a smooth handoff from Sales and a seamless path to go-live
• Partner closely with the Director of Customer Enablement, Sales, and Support teams to keep every engagement on track
• Lead remediation and field service work at existing accounts, with several active projects requiring intermittent onsite presence
• Manage one direct report employee

Requirements:

• 5+ years of project management experience, ideally in a customer-facing implementation, deployment, or field services role
• Experience managing third-party vendors and coordinating multi-site installation or deployment projects
• Comfort managing a portfolio of concurrent customer engagements, including remediation and upgrade work at existing accounts
• Strong communication and stakeholder-management skills; comfortable delegating work while retaining ownership of outcomes
• Strong soft skills for training staff and client teams and for presenting to stakeholders — able to explain technical concepts clearly, build trust quickly, and adapt communication style to the audience
• Willingness and ability to travel up to 50% of the time to customer sites across the US
• Self-motivated and effective working in a fully remote, distributed team
• Experience working in a HIPAA regulated work environment and the policies and procedures surrounding such
• Experience in senior living, healthcare, or health tech environments is a plus