Customer Service to UX Research Career Changer

UX Woman is dedicated to helping individuals break into tech, particularly focusing on women, immigrants, POC, and LGBTQ folks. They are offering a UX apprenticeship program that provides mentorship and practical experience in UX design and research, aimed at preparing participants for successful careers in the field.

Responsibilities:

• Build digital products and services 0-1
• Lead end-to-end design process for a startup idea or topic of your choice
• Lead product scoping and feature scoping, as well as entire project management
• Identify target market for product and position product for launch success
• Develop a business model for the product or service and demonstrate how the product/service will scale as the business model scales
• Lead discovery research by managing user recruitment, creating research plans, writing interview guides, leading 8-16 discovery interviews, and synthesizing interview insights
• Deliver a compelling UX design and business pitch for your startup idea, showcasing both qualitative and quantitative data to justify the problem space and the solution
• Tell a compelling story about users by showcasing user types, personas, stakeholder maps, journey maps, process maps, service blueprints, ideation matrixes, sketches, wireframes, UX workflows, prototypes and other visual deliverables
• Lead user testing of wireframes and prototypes to improve product/service usability and constantly iterate on your startup idea
• Design a unique design system for your solution from scratch, creating components, a style guide, and branding for your solution
• Analyze direct and indirect competitors to clearly articulate your solution’s differentiators and why your solution is innovative and more likely to succeed over competing options
• Consult with startups to create a scope of work and fulfill UX research, UX design, product design and service design work based on your scope of work

Requirements:

• Interested in creative tech career paths in UX research, UX design, product design or service design
• Willing to commit 5-10 hours of work per week to complete program deliverables
• Willing to attend 2-3 hour weekend lectures to learn the end-to-end design process OR willing to complete online video course modules
• Open to feedback from UX mentors and demonstrates a willingness to revise design work