Customer Success Manager

Fullpath by Cox Automotive is a technology company in the automotive space that provides an advanced Customer Data Platform. The Customer Success Manager will build customer relationships, communicate return on investment, analyze customer performance, reduce churn, increase product adoption, and collaborate cross-functionally to optimize customer outcomes and revenue opportunities.

Responsibilities:

• Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
• Execute a framework to communicate ROI proactively - identify risks and minimize churn
• Analyze our customers' performance based on data and work with the customers to optimize success
• Influence our customers' future lifetime value through high product adoption, satisfaction. and overall customers' health
• Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
• Understand our customers’ business models and industries to best position adaptive insights to support their business goals

Requirements:

• 2+ years of customer success experience in a B2B Automotive SaaS company
• Must hold current certifications in the Google Adwords and Google Analytics (GA4) or obtain them before start date
• High level of competency working with data to drive business focus and decision making
• Ability to build and implement follow-up processes
• Experience working with CRM systems
• Independent problem-solving skills and adaptivity to change
• Excellent verbal and written communication skills
• Strong work ethic and high energy levels
• Legal authorization to work in the United States without the need for employer sponsorship now or in the future