Pre and Post Sales Engineer - Data Center Power

nVent is a leading global provider of electrical connection and protection solutions, and they are seeking a Pre and Post Sales Engineer to partner with customers, sales, and engineering to deliver data center solutions. The role involves serving as a domain authority, providing technical support, and conducting training for customers.

Responsibilities:

• Serve as a domain authority for nVent Smart Power Solutions, including their application, for nVent functions including Sales, Product Management, Operations, etc
• Provide first-line product support by providing help to customers and colleagues for nVent Smart Power Solutions
• Evaluate customer RFIs and RFQs as requested by customers
• Provide technical application assistance for pre and post sales for Smart Power Solutions
• Work with Smart Power Team to identify best fit for products and services
• Conduct product training for customers as needed via teams and on onsite
• Prepare any required documentations for pre, post and any required RMA’s
• Lead strategic accounts from a support perspective
• Review training literature for technical accuracy including installation guides and procedures, operations manuals, and online learning
• Represent nVent in industry as needed at any industry events
• Provide market-specific intelligence and feedback on products and services to the commercial teams. Assist commercial teams with voice-of-customer (VOC) visits
• Plan activities together with the Sales Leader and team
• Identify the project in the closing phase with the sales team and provide vital technical support!
• Advises their manager about all situations, developments, and occurrences that are significant for the manager or are requested by them, as well as about all upcoming decisions that require their approval

Requirements:

• Bachelor's degree in electrical, mechanical, or applications engineering or equivalent work experience in the Data Center power industry
• Ideally 5+ years of experience in a technical application's role supporting Data Center power solutions
• Ability to work 100% remotely and travel on average 30-50% across mainly the US and Canada. A valid driver's license is required. The ideal candidate would live in the western US, but that can be flexed to central and eastern US for the right individual
• Excellent interpersonal and communication skills with a customer first mentality
• Strong technical background of Air and Liquid Cooling Solutions in the Data Center space is preferred
• Understanding of Data Center Power Architecture from UPS to rack/equipment level a plus