SMB Sales Engineer Manager

Lenovo is a global technology company delivering devices, infrastructure, software, solutions, and services. The SMB Sales Engineer Manager leads, develops, and scales a high-performing sales engineering team supporting SMB sales, channel partners, and customers. The role oversees technical pre-sales execution, partner engagement, solution design, and business growth initiatives.

Responsibilities:

• Recruit, develop, and retain a high-performing team of SMB Sales Engineers
• Establish performance expectations, development plans, and coaching programs
• Foster a culture of accountability, technical excellence, collaboration, and continuous learning
• Conduct regular performance reviews, talent assessments, and career planning discussions
• Develop future technical leaders and establish a scalable sales engineering operating model
• Build and maintain strong executive and working relationships with Lenovo channel partners, distributors, and strategic solution providers
• Serve as the technical leadership point of contact for key partner engagements and growth initiatives
• Support channel sales teams in developing technical strategies that increase Lenovo share and solution adoption
• Participate in partner business reviews, enablement sessions, partner events, and customer engagements
• Collaborate with channel leadership to identify growth opportunities and remove technical barriers to execution
• Drive partner confidence in Lenovo's PC, Infrastructure, and Services portfolio through consistent technical engagement and enablement
• Establish the Sales Engineering team as a trusted technical resource within Lenovo's partner ecosystem
• Ensure consistent delivery of high-quality technical support across the sales cycle
• Provide guidance and oversight on solution design, configuration, pricing, and validation
• Assist the team in navigating complex opportunities and strategic customer engagements
• Act as an escalation point for technical challenges involving customers, Client Managers, or channel partners
• Drive technical best practices and standardization across the organization
• Partner closely with SMB Sales Leadership, Channel Sales Leadership, and Client Managers to align resources with business priorities
• Influence pipeline growth through effective technical engagement and opportunity support
• Develop processes that improve technical coverage, responsiveness, and scalability
• Measure and improve team performance through business and operational metrics
• Support strategic initiatives focused on revenue growth, profitability, and customer acquisition

Requirements:

• 5+ years of experience in technical pre-sales, sales engineering, solution architecture, or consultative technology sales
• 2+ years of leadership experience managing technical or pre-sales teams
• Experience supporting SMB, Mid-Market, Commercial, or Channel-focused sales organizations
• Demonstrated success working with channel partners, distributors, resellers, or indirect sales models
• Bachelor's degree or equivalent relevant experience
• Proven experience leading technical pre-sales organizations in a high-volume sales environment
• Strong understanding of the channel ecosystem and partner-led sales motions
• Deep knowledge of PC, Infrastructure, Storage, and Hybrid IT solutions
• Experience collaborating with distributors, VARs, MSPs, CSPs, and other channel partners
• Strong business acumen with the ability to align technical investments to revenue growth
• Exceptional relationship-building, communication, and executive presentation skills
• Experience building scalable processes, operating models, and enablement programs
• Demonstrated ability to influence stakeholders across a matrixed global organization