Remote - Customer Service Agent

American Income Life Insurance Company is a leading supplemental benefits organization that has proudly served families for over 65 years. They are seeking a motivated Customer Service Agent to provide clients with information about products and coverage options, while maintaining strong relationships and ensuring a positive customer experience.

Responsibilities:

• Provide clients with clear information about available products, coverage options, and benefits
• Respond to customer questions and deliver a positive, professional experience
• Stay knowledgeable on current products, services, and benefit programs
• Review client needs and help identify options that may improve coverage or reduce costs
• Build and maintain strong relationships with clients through ongoing communication

Requirements:

• Motivated, people-focused individual with strong customer service and communication skills
• Ability to connect with people and build trust
• Organized, adaptable, and able to manage multiple priorities
• Positive, professional, and motivated attitude
• Excellent written and verbal communication skills
• Previous experience in customer service, sales, or client relations is preferred