Business Intelligence Analyst Job Details | Lumen Technologies

Lumen Technologies, also known as CenturyLink, is a company focused on transforming how businesses connect and scale in an AI-driven world. The Business Intelligence Analyst role involves designing and delivering data and AI-enabled solutions to improve operational efficiency and performance, while collaborating with business stakeholders to identify process improvement opportunities.

Responsibilities:

• Collaborate with Service Delivery stakeholders to identify automation, analytics, and AI use cases that drive measurable operational improvements
• Design, develop, and maintain solutions using Power Apps, Power Automate, and Power BI
• Apply AI-enabled capabilities responsibly while adhering to AI Governance standards
• Develop and maintain Power BI dashboards and SQL-based datasets
• Document solutions, support adoption, and provide ongoing optimization

Requirements:

• Bachelor's degree or equivalent experience in analytics, information systems, or a related field
• Experience with Power BI, Power Apps, Power Automate, and SQL
• Experience delivering stakeholder-facing automation or analytics solutions
• Familiarity with AI governance, data security, and responsible AI principles
• Experience with Dataverse, SharePoint, or Microsoft Teams integrations
• Exposure to Microsoft AI tools or Copilot capabilities
• Understanding of Service Delivery or operational performance metrics