Sr. IT Project Manager
United States of America
Full Time
2 hours ago
H1B Sponsor Likely
Key skills
Support Operations SOPsTriage WorkflowsTraining Publication ProcessesBiomedical Research ProgramsCloud-based SystemsTechnical Instructional Content DevelopmentData Science and Analysis PrinciplesIssue Escalation and ResolutionWebinar-based SupportResource Forecasting and SchedulingCustomer SupportProject ManagementLeadershipCommunication
About this role
Vanderbilt University Medical Center is located in Nashville, Tennessee, and is dedicated to changing the world through teaching, discovery, and patient care. The Sr. IT Project Manager will lead project teams, manage complex projects, and provide support for the All of Us Research Program’s Researcher Workbench Support and Training program.
Responsibilities:
- Coordinates and oversees all phases of the project. Includes end-to-end management of support-and-training program operations, deliverables, timelines, and service quality for the All of Us Researcher Workbench support, training, and education team
- Ensure timely completion of tasks in line with project objectives. Develops and maintains team workplans, schedules, and staffing coverage to meet support expectations (in coordination with the program director)
- Provide customers and leadership support through project management. Provides researcher-facing and stakeholder-facing support through implementation of structured intake, triage, and communications (email and webinars) and routinely briefs leadership/NIH stakeholders on status, trends, risks, and planned improvements
- Develops, implements, and maintains team plans and SOPs for triaging technical and administrative support questions from researchers, including intake workflows via email and webinar-based support
- Oversees creation, publication, and ongoing updates of online training guides and instructional content to enable researcher onboarding and self-service learning
- Establishes escalation pathways and coordinates with engineering teams to escalate technical issues and drive collaborative solutioning through to resolution; tracks outcomes and ensures communication back to researchers/stakeholders
- The responsibilities listed are a general overview of the position and additional duties may be assigned
Requirements:
- Bachelor's Degree (or equivalent experience)
- 5 years of relevant experience
- Strong communication skills
- Experience working on large biomedical research programs
- Experience working with cloud-based systems
- Experience developing and managing educational and/or researcher-facing technical instructional materials or content
- Great comprehension and understanding of data science and analysis principles