Business Systems Analyst

GLDN.com is a direct-to-consumer jewelry brand that emphasizes the integration of craft and technology. They are seeking a Business Systems Analyst to manage system projects, provide support, and ensure the reliability of core platforms like Odoo and Shopify Plus.

Responsibilities:

• Own project execution from requirements gathering through go-live and post-launch support
• Develop project plans, timelines, and status reporting for systems initiatives
• Coordinate cross-functional stakeholders to define requirements and validate solutions
• Manage UAT processes, issue tracking, and deployment workflow
• Escalate risks and blockers to the Head of Business Systems with recommended actions
• Maintain a prioritized backlog of system enhancements and bug fixes
• Serve as the initial escalation support for system issues, configurations, and user questions
• Troubleshoot and resolve operational issues across core platforms as escalated by the IT Specialist or other stakeholders
• Configure and maintain system settings, workflows, and automations in Odoo
• Support Shopify Plus storefront operations, app integrations, and order flow
• Assist with UKG configuration for HR and payroll workflows
• Partner with the data team on integration points with Snowflake and reporting tools
• Build and maintain the business systems SOP library
• Document system configurations, integration mappings, and decision logic
• Standardize workflows and ensure consistency across departments
• Audit system usage and process adherence, recommending improvements
• Create and maintain training materials for end users
• Monitor and maintain data quality across all business systems
• Support the data team in identifying and resolving data discrepancies between platforms
• Recommend and implement system optimizations to reduce manual work and errors
• Support data migration efforts for new system implementations
• Ensure master data standards are followed across teams
• Coordinate with software vendors and implementation partners on day-to-day technical issues
• Support vendor evaluations with materials and documentation
• Maintain documentation of all active integrations, APIs, and data flows
• Test and validate vendor-delivered configurations and customizations
• Track vendor support tickets and escalate unresolved issues

Requirements:

• 3+ years of experience in business systems analysis, ERP administration, or a similar systems/implementation role
• Hands-on configuration experience with an ERP platform (Odoo experience strongly preferred), and comfort working across multiple connected systems
• Demonstrated ability to manage a systems project end-to-end, from requirements gathering through UAT, go-live, and post-launch support
• Strong troubleshooting skills, with experience tracing data discrepancies across integrated systems back to their root cause
• Excellent documentation habits; comfortable building and maintaining SOPs, configuration records, and training materials
• Experience with Shopify Plus, ShipStation, or UKG in a configuration or support capacity
• Familiarity with data integration points between operational systems and a data warehouse (e.g., Snowflake)
• Experience working directly with software vendors and implementation partners
• Background in a DTC, ecommerce, or manufacturing environment
• Prior experience supporting a business systems or IT function with no full-time dedicated developer/architect on staff