Sr. Manager, HR Business Partner (Behavior Management)

Bullpen Capital is a company committed to creating economic opportunities and investing in employee growth. The Senior Manager, HRBP Consulting and Solutions (C&S) Behavior Management role involves leading a team of HR Business Partners to advise on employee conduct and workplace behavior while ensuring consistent resolution of employee concerns.

Responsibilities:

• Hire, coach, develop, and support a team of HR Business Partners specializing in behavior management
• Establish a culture of accountability, inclusion, collaboration, and continuous learning
• Provide guidance on complex and sensitive employee situations requiring escalated judgment
• Drive consistency in decision-making, documentation, and case management practices across the team
• Calibrate recommendations and outcomes to ensure fair, consistent, and equitable treatment
• Serve as the escalation point for high-risk or complex behavior, conduct, and disciplinary cases
• Ensure team is appropriately partnering with leaders to address concerns related to workplace behavior, policy adherence, interpersonal conflict, and team effectiveness
• Ensure alignment between business needs, company values, risk mitigation, and employee experience considerations
• Build manager capability through team’s coaching, consultation, and scalable guidance
• Identify patterns and recurring challenges impacting manager effectiveness and organizational health
• Develop frameworks, training, and best practices that improve leadership decision-making
• Enable leaders to navigate employee issues with confidence while maintaining fairness and consistency
• Ensure all employee matters are handled in accordance with company policy, employment law, and regional requirements
• Partner closely with Legal, Employee Relations, Compliance, and Functional HRBPs on sensitive matters
• Monitor risk trends and proactively recommend actions to mitigate organizational exposure
• Maintain high standards of confidentiality and professionalism
• Establish and continuously improve case management processes, service delivery standards, and team operating rhythms
• Leverage data and reporting to identify trends, drive insights, influence HR initiatives, and improve outcomes
• Monitor team capacity, service levels, and quality standards
• Drive consistency across regions while balancing local employment law and cultural considerations
• Build strong, collaborative partnerships with HRBPs, Legal, Employee Relations, Compliance, and HR Operations teams
• Contribute expertise to organization-wide talent, culture, and workforce initiatives

Requirements:

• 10+ years of progressive Human Resources experience required with significant focus on manager consulting and performance and behavior management
• 3+ years experience supporting global organizations in a centralized HRBP or shared services model
• 3+ years of direct people management experience or equivalent
• Strong knowledge of employment law and HR practices across multiple geographies
• Ability to exercise sound judgment in ambiguous and sensitive situations
• Ability to manage, coach, mentor and motivate a diverse global team while ensuring team and individual accountability and performance standards are met
• Experience implementing HR and operational programs and strategies
• Background and familiarity with HR functional areas
• Ability to prioritize, multitask and manage multiple projects successfully in a fast-paced and dynamic environment
• Strong attention to detail and commitment to delivery of quality/accurate work products
• Logical reasoning, analytical, and problem-solving skills to troubleshoot and overcome challenges
• Experience working in a highly-matrix and global organization and knows how to collaborate effectively with multiple stakeholders
• Proven leadership experience, with the maturity and ability to influence stakeholders and gain buy-in
• Outstanding interpersonal and communication skills, both verbal and written