RCM Customer Service Representative (Remote)

T3Cogno is a dynamic and rapidly expanding company dedicated to providing innovative technology solutions and services tailored to clients' needs. They are seeking an RCM Customer Service Representative who will handle inbound and outbound calls, assist clients and partners, and manage billing issues to ensure accurate reimbursements.

Responsibilities:

• Receive inbound and place outbound calls to insurance providers and patients when necessary
• Receive, review, and respond to requests for assistance from leadership, client, and 3rd party business partners through various communication channels
• Submit requests for corrections to appropriate teams when billing errors identified
• Follow-up on corrected patient accounts to ensure billing accuracy
• Own and manage reported issues and disputes spreadsheets

Requirements:

• High school graduate or equivalent
• At least 2 years customer service experience
• At least 2 years' medical billing experience
• Experience working with EMR systems, preferably Cerner Practice Management
• Ability to communicate effectively in English, both written and oral, with people from diverse backgrounds, while providing outstanding customer service
• Proficient in utilizing various software solutions and portals to resolve inquiries
• Proficient with Microsoft 365 applications such as Outlook, Teams, SharePoint, Excel, Word
• Ability to exercise independent judgement when needed
• Detail oriented with analytical and critical thinking skills
• Be a self-starter and quick learner
• Work well independently and as a team
• Maintain regular attendance and punctuality
• Any other duties assigned by leadership