NTT DATA North AmericaRemote
Senior Business Analyst - ServiceNow Platform
United States of America
Full Time
6 days ago
H1B Sponsor Likely
Key skills
ServiceNowAgileScrumChange ManagementCommunicationNegotiationPresentation Skills
About this role
NTT DATA North America is a recognized leader in IT and business services, and they are seeking a Senior Business Analyst to join their team remotely. The Senior Business Analyst will serve as a liaison between business stakeholders and the ServiceNow engineering team, responsible for understanding business objectives, analyzing processes, and ensuring ServiceNow solutions deliver measurable business value.
Responsibilities:
- Elicit and document business requirements
- Facilitate stakeholder workshops and discovery sessions
- Develop: User Stories, Use Cases, Business Process Flows, Functional Requirements, Acceptance Criteria
- Validate requirements with business owners before development begins
- Analyze current-state and future-state processes
- Identify opportunities for automation and optimization
- Recommend ServiceNow capabilities that improve efficiency and user experience
- Perform impact assessments for requested changes
- Partner with Product Owners and Engineering Managers
- Maintain backlog quality and prioritization
- Support sprint planning and backlog refinement
- Assist with release readiness and user acceptance testing
- Build relationships with: Business leaders, Process owners, Service owners, Technical teams
- Manage stakeholder expectations and priorities
- Communicate project status and risks effectively
- Ensure demand aligns with platform standards
- Support solution governance reviews
- Assist with roadmap planning and prioritization
- Help identify duplicate or conflicting requirements across business units
Requirements:
- 5+ years of Business Analyst experience in enterprise IT environments
- 3+ years working directly with ServiceNow implementations, enhancements, or platform management
- Experience supporting Agile/Scrum development teams
- Proven track record translating business needs into functional requirements and user stories
- Experience working with executive stakeholders and business process owners
- Must have practical knowledge of ITSM
- Must have practical knowledge of Service Catalog
- Must have practical knowledge of Knowledge Management
- Must have practical knowledge of CMDB fundamentals
- Must have practical knowledge of Change Management
- Must have practical knowledge of Incident Management
- Must have practical knowledge of Request Management
- Requirements elicitation
- Business process modeling
- Root cause analysis
- Gap analysis
- Documentation management
- Workshop facilitation
- Understanding of ServiceNow architecture
- Ability to read and understand workflow diagrams
- Ability to read and understand data models
- Ability to read and understand integration requirements
- Ability to read and understand solution designs
- Familiarity with REST APIs and integrations
- Executive-level presentation skills
- Strong written communication
- Conflict resolution and negotiation skills
- Ability to simplify technical concepts for non-technical audiences
- ITOM
- SPM/PPM
- HRSD
- ITAM
- Security Operations
- CSM
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (any module)
- ServiceNow Micro-Certifications
- CBAP
- CCBA
- PMI-PBA
- Agile Analysis Certification
- Certified Scrum Product Owner (CSPO)
- SAFe Practitioner
- SAFe Product Owner/Product Manager