Senior Director, Product Management - Accounting

ServiceTitan is a software platform providing cloud-based solutions for managing and growing home and commercial service businesses. The Senior Director of Product Management will own the accounting product domain, define its vision and roadmap, build AI-powered accounting capabilities, and lead a team of product managers while collaborating across the organization and with customers.

Responsibilities:

• Define and own the vision for ServiceTitan's accounting platform, building a cohesive, scalable product that works for contractors at every stage of financial maturity
• Build AI-powered accounting features that create real value for the CFO organization — from helping a small operator get off spreadsheets and close their books for the first time, to giving a multi-entity CFO the financial visibility and controls they'd expect from enterprise-grade software
• Provide thought leadership, strategic clarity, and crisp communication to your team and the broader organization on accounting product strategy and roadmap
• Work across engineering, design, finance, and GTM to identify opportunities to simplify the product and deliver results — with a focus on end-to-end ownership, not just your team's surface
• Partner directly with customers to validate direction, build trust, and translate real pain into product insights, strategy and value delivery
• Lead, grow, and advocate for a team of product managers; set a high bar for rigor, customer empathy, and business impact
• Define and obsess over key metrics: product quality, adoption, customer sentiment, and the business outcomes that accounting touches across the platform

Requirements:

• 10+ years of product management experience, with leadership experience in b2b SaaS environments
• Deep accounting domain expertise — you understand GL structures, AP/AR workflows, and how ERP systems (Spectrum, Sage, QuickBooks, NetSuite, or similar) model accounting constructs; construction or field services accounting experience is a strong plus
• Proven ability to own complex, cross-functional product areas where architectural decisions have upstream and downstream effects across multiple teams and integrations
• Strong instinct for where AI genuinely improves accounting workflows and the product judgment to know where it doesn't
• Track record of being an influential leader: able to advocate effectively for your team, bring stakeholders along, and build alignment
• Excellent communication to both technical and non-technical audiences, with experience engaging customers constructively and earning their trust
• A bachelor's degree or equivalent practical experience
• An MBA or graduate degree is a plus but not required