Job Title

MES Support Engineer / MES Application Support Lead

Location

Grand Rapids, MI 49512 (100% Onsite)

Visa

)

ITAR Requirement: YES

Rate

$65hr

Mandatory Skills

Skill

Requirement

Manufacturing Execution Systems (MES)
Required

PTC ThingWorx Platform
Required

Microsoft SQL Server
Required

Authentication / Single Sign-On (SSO)
Required

SSL Certificates and Security Administration
Required

PLC / SCADA Integrations
Required

Kepware, MTConnect, IGS or similar industrial connectivity platforms
Required

Application Monitoring and Performance Tuning
Required

Backup and Recovery Processes
Required

Troubleshooting across Application, Network, and Device Layers
Required

Operational Technology (OT) Networks
Required

ServiceNow
Required

ITIL-based Support Processes
Required

Oracle E-Business Suite
Integration Support

TIPQA
Integration Support

Data Lake / Redshift
Integration Support

WebMethods Interfaces
Integration Support

MTConnect
Integration Support

Kepware
Integration Support

Brady Printers
Integration Support

Laser Etching systems
Integration Support

Job Description (Full)

Role: MES Support Engineer / MES Application Support Lead

Duration: 6 months

Location: Grand Rapids, MI 49512 (100% Onsite)

Overview

Seeking an experienced MES Support Engineer to provide operational support, monitoring, incident management, and application administration for its Manufacturing Execution System (MES) environment. The MES platform is built on ThingWorx technology and includes the following applications:

Connected Work Cell (CWC)

Asset Monitoring & Utilization (AMU)

Real-Time Production Performance Monitoring (RTPPM)

The selected resource will support manufacturing operations, manage incidents and service requests, coordinate with multiple technical teams, and ensure stability and availability of the MES ecosystem and its integrations.

Key Responsibilities

MES Application Support

Provide operational support for ThingWorx-based MES applications (CWC, AMU, RTPPM).

Manage incident, service request, defect, and deployment-related tickets.

Perform ticket triage, prioritization, tracking, escalation, and closure.

Support production stabilization, hypercare, and post-deployment activities.

Coordinate issue resolution across business, plant operations, infrastructure, application, and integration teams.

Integration Support

Monitor and support integrations between MES and:

Oracle E-Business Suite (Kittyhawk)

TIPQA

Data Lake / Redshift

WebMethods interfaces

IGS / OPC-UA / Databridge communications

MTConnect and Kepware environments

Brady Printers and Laser Etching systems

System Administration & Maintenance

Monitor application health, alerts, performance, CPU and memory utilization.

Support software patching, upgrades, security updates, and validation testing.

Coordinate maintenance activities and planned outages.

Support lower environments (Development and QA) and validate changes before production deployment.

Maintain support documentation, procedures, ticket updates, and operational logs.

Operational & Reporting Support

Provide daily status reporting on incidents, risks, blockers, and escalations.

Participate in operational reviews, leadership updates, deployment checkpoints, and handoff meetings.

Deliver monthly SLA and operational performance reports, including:

System availability

Ticket volumes and resolution metrics

Root cause analysis

Corrective and preventive actions

Required Technical Skills

Candidates must demonstrate experience in:

Skill Area

Details

Manufacturing Execution Systems (MES)

Hands-on experience

PTC ThingWorx Platform

Core platform expertise

Microsoft SQL Server

Database management

Authentication / Single Sign-On (SSO)

Identity management

SSL Certificates and Security Administration

Security management

PLC / SCADA Integrations

Industrial connectivity

Kepware, MTConnect, IGS or similar

Industrial connectivity platforms

Application Monitoring and Performance Tuning

Performance optimization

Backup and Recovery Processes

Data protection

Troubleshooting across Application, Network, and Device Layers

Cross-layer debugging

Operational Technology (OT) Networks

OT network experience

ServiceNow

ITIL-based support

ITIL-based Support Processes

Service management

Tier 1 and 2 Help Desk Support Engineer

About this role