Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The Senior Business Analysis Consultant will support project management operations, process administration, and delivery coordination across multiple business systems, ensuring effective communication and timely execution of deliverables.

Responsibilities:

Manage multiple concurrent projects and operational initiatives in a fast-paced, dynamic environment, adapting to changing business priorities while ensuring deliverables remain on track
Organize, maintain, and reconcile accurate project, operational, and resource information across multiple project management, reporting, and business systems to ensure data consistency and visibility
Manage and monitor assigned work queues, ensuring requests are reviewed, prioritized, routed, updated, tracked, and escalated appropriately while meeting established service levels and delivery expectations
Coordinate project activities across internal business partners, technology teams, vendors, and external stakeholders to facilitate effective communication, alignment, and timely execution of deliverables
Partner with project teams to develop and maintain project plans, monitor milestones, identify dependencies, and proactively communicate schedule impacts, risks, and mitigation strategies
Support project resource planning and work prioritization by collaborating with stakeholders to balance competing demands, shifting priorities, and delivery timelines
Track project risks, issues, decisions, and dependencies, ensuring they are documented, communicated, and resolved in partnership with appropriate stakeholders
Create, maintain, and distribute recurring and ad hoc reports, dashboards, and status updates that provide meaningful insights into project health, operational performance, delivery progress, trends, and potential risks
Utilize Power BI and other reporting tools to interpret project and operational data, identify trends, and support data-driven decision-making
Ensure project documentation, governance artifacts, and operational records are complete, accurate, and maintained throughout the project lifecycle, including meeting notes, action items, status reports, and process documentation
Identify process inefficiencies, data quality issues, and operational gaps, recommending and implementing improvements that increase consistency, efficiency, and project visibility
Develop and maintain standard operating procedures, workflows, reporting documentation, and best practices to support repeatable processes and knowledge sharing across teams
Serve as a trusted resource for project management processes, reporting tools, operational workflows, and governance standards, providing guidance and support to project teams and business partners
Build and maintain solid working relationships with cross-functional teams and external partners, ensuring clear communication, timely follow-up, and successful coordination across multiple initiatives
Demonstrate flexibility and sound judgment while balancing competing priorities, responding to changing business needs, and supporting organizational objectives with a high level of professionalism and attention to detail

Requirements:

4+ years of project management experience supporting business and technology initiatives
2+ years of experience using Jira, Rally, Azure DevOps, or similar project management platforms
1+ years of experience using Power BI/Tableau to consume dashboards, reports, and project or operational data
Experience building Power BI or Tableau dashboards
Demonstrated experience supporting cross-functional teams in Agile and/or hybrid delivery environments
Proven sound analytical, problem-solving, and organizational skills
Proven excellent written, verbal, and presentation skills
Proven ability to manage multiple priorities in an extremely nimble and fast-paced environment
Proven attention to detail and experience maintaining accurate project records across multiple systems
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

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