Lead Product Manager, AI - ThousandEyes

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network. The Lead Product Manager, AI will own product strategy for key AI/ML feature areas, collaborating closely with engineering and research to ship capabilities that enhance customer experiences.

Responsibilities:

• Be the connective tissue between product and ML—you'll sit at the intersection of customer problems and technical possibilities, translating between what users need and what models can do
• Get your hands dirty with the technology—you’re comfortable digging into how a model behaves, why it’s making certain predictions, and what trade-offs come with different approaches
• Rethink the user experience from first principles—instead of bolting AI onto existing workflows, you’ll help design interactions where intelligent automation is the default
• Make hard calls on ambiguous problems—AI product development is messy; you’ll need to decide when something is good enough to ship and when it needs more iteration
• Bridge the gap between research and production—help the team move from promising experiments to features that work reliably at scale

Requirements:

• 8+ years in product management, with experience shipping AI-native or ML-powered products
• Strong product fundamentals—you know how to discover what matters, prioritize ruthlessly, and get things out the door
• Genuine technical depth in ML—you understand how modern models work (especially transformers), and can engage meaningfully with engineers on architecture and trade-offs
• Excellent communicator—can distill complex topics for different audiences and influence across teams and levels
• Bias for action; comfortable operating with ambiguity and making calls without perfect information
• Experience at companies building agentic AI products (Cursor, Windsurf, Replit, Cognition, etc.) is a strong plus