Mid-Market Account Manager

Recruiting from Scratch is representing a dynamic software development company that is pioneering a Human + AI platform for in-person go-to-market strategies. The Mid-Market Account Manager will manage client relationships, utilize Salesforce for tracking sales activities, and collaborate with teams to deliver tailored solutions, driving revenue growth and customer satisfaction.

Responsibilities:

• Manage and nurture relationships with mid-market clients to ensure customer satisfaction and retention
• Utilize Salesforce to track sales activities, manage pipelines, and forecast revenue
• Collaborate with cross-functional teams to deliver tailored solutions that meet client needs
• Conduct regular check-ins and business reviews to identify upsell and cross-sell opportunities
• Analyze customer feedback and market trends to inform product development and service enhancements
• Drive revenue growth by executing strategic account plans and achieving sales targets
• Leverage Stripe for payment processing and to streamline financial transactions with clients

Requirements:

• 3–5 years of experience in account management or customer success within a B2B environment
• Proficient in Salesforce for CRM management and reporting
• Experience with payment processing systems, particularly Stripe
• Strong communication and interpersonal skills to build rapport with clients
• Proven track record of meeting or exceeding sales targets and driving customer engagement
• Familiarity with AI technologies and their applications in marketing
• Experience working in a startup environment or with early-stage companies
• Ability to analyze data and metrics to inform decision-making and strategy